David McGuinty
Hon. David McGuinty
Member of Parliament for Ottawa South
Update from Canada Post
March 26, 2020

Canada Post has an important responsibility to continue serving Canadians during this difficult time, when they need us most. Our primary goal remains to protect our people and our customers while ensuring the continuation of our postal system, on which we all depend.

The situation surrounding COVID‑19 is new to all of us, and our teams are working hard to respond to rapidly changing circumstances with everyone’s health and safety foremost in our mind. Many decisions have been made across our network, from plants and depots to our delivery operations and retail postal outlets serving customers. We know that changes are necessary in the exceptional circumstances that we are currently facing on a national and global level. They include:

We continue to follow the guidance of the Public Health Agency of Canada (PHAC) when it comes to creating new safety measures in our plants, depots, post offices as well as in our communities, and we are in continual contact with our unions. These measures help to enable Canada Post to maintain its vital delivery services and address its legal and social obligations to protect both our employees and customers during the COVID‑19 pandemic. We want to be fully transparent with all of our valued customers.

We have been sharing detailed information regularly with the public on our website, www.canadapost.ca. At the top of the home page there is a banner directing users to Canada Post’s COVID-19 public updates page including an FAQ section.

As the situation changes, Canada Post will also regularly update the Delivery Service Alert page with updated information on delays and suspensions as they occur.

To learn more about which destinations are impacted, please visit www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page.

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